Support, wherever you need it
SE3
- Detection: During the early hours of the morning, we were alerted of a high level alarm from the AlertMaxx2 and both pumps in the chamber continuously running.
- Method: Upon further data analysis by our Operations Centre, a conclusion was drawn that the chamber was full and both pumps were running continuously to try and pump the chamber down. With the possibility of both pumps burning out and the potential for flooding, a critical urgency was assigned to the property.
- Action: A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer on an urgent visit as part of our recommendation. The pump chamber was full and one of the pumps was disconnected from the discharge pipework. The discharge arm was re-made on site and both pumps refitted correctly. Using SideWinder Tech, our Certified Installer was able to protect their customer’s basement from possible flooding and avoided the need of having to replace both pumps.
W6
- Detection: At approximately 9:00am, we were alerted of an excessive pump current on the primary pump of a dual foul system.
- Method: Using data collected by our R&D department, we understand how the amps drawn from a pump are affected in various situations. Based on this information, we can hypothesise that the pump was starting to block, possible due to a high build up of fat or baby wipes. Using the graphs on the SideWinder, our Operations Centre saw the amps had been slowly increasing over the course of a week. The pump station was assigned to the watch list and monitored for the next 48 hours.
- Action: After 48 hours, the amps remained high. A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer on a routine visit as part of our recommendation. The engineer found a piece of 8mm blue rope (normally used as a cable drawcord) had been left in the chamber and was starting to wind around the pump’s impeller. Using SideWinder Tech and predictive maintenance, our Certified Installer was able to predict a future breakdown before it happened and avoided the need of having to replace a pump, ultimately saving the customer money.
SW18
- Detection: At approximately 10:30am, we were alerted of an overcurrect situation on a Delta Foul V3 pump station.
- Method: The steady state current of the pump is usually 4.5 amps, the overcurrent saw the pump rise to 14.5 amps and steadily run at 9 amps. The pump station cycles around 5 times a day, as it’s a foul water pump station the Operations Centre advised the Certified Installer to contact their customer and refrain from using the amenities connected to that particular chamber.
- Action: We recommended the Certified Installer make a visit to inspect the pump during working hours to avoid a costly out of hours appointment. A pre-visit report pack was generated for the Certified Installer and they dispatched an engineer as part of our recommendation. On inspection, the engineer found the chamber to be full of baby wipes and on further investigation the pump blocked with wipes. Using SideWinder Tech and predictive maintenance, our Certified Installer was able to predict a future breakdown before it happened and successfully save a the pump before total failure.
