COVID-19 Safeguarding Measures

June 16, 2020

We want to keep you and your family as safe as possible, all while protecting your basement and our engineers. Below you will find our COVID-19 safeguarding measures. Please read them and act accordingly.

✔ If you have any symptoms of Coronavirus, please inform our Service Department before our engineer visits your property. We can reschedule.

✔ We will carry out a risk assessment at every visit to make sure we are keeping you safe.

✔ We will always stay a minimum of 2 metres from you. Please respect that and do the same.

✔ We will put on a fresh pair of disposable gloves before entering your property.

✔ We will wear face masks and shoe coverings before entering your property.

✔ Please leave any internal doors open to avoid our engineers having to have contact with them.

✔ Please try to minimise the number of people in the area where our engineer will be working.

✔ If possible, please try to air out the location where our engineer will be working.

✔ We are operating a ‘no-touch’ policy for signing off job sheets. Our engineer will explain this to you upon their visit.