COVID-19 update – August 2021

August 12, 2021

Here to support all of our loyal customers and valued colleagues

As restrictions are gradually lifted across England, keeping everyone safe remains our priority. The pandemic may still evolve due to existing variants or to new ones developing, and we shall continue to remain vigilant and follow official guidance as and when it is published.

Throughout the pandemic so far, we have focused on ensuring that all customers would be attended to and provided with second‐to‐none customer care whilst operating in a safe environment at all times.

We will continue to have all necessary safety measures in place, so you can book your appointment with the confidence that our teams act professionally and responsibly, with your safety in mind.

Before any appointment, we shall ask if anyone in your home has Covid‐19 symptoms, is vulnerable or shielding or has been asked to self‐isolate. During the visit, our Engineers sanitise their hands prior to entering your home and throughout their visit will wear face masks and disposable overalls, when required. They will also maintain social distancing whilst on site and for jobs requiring 2 men, our policy has always been to pair the same two engineers from the start of the pandemic –and, more generally, none of our Engineers have suffered any COVID‐19 symptoms due to the strict measures we put in place –so we could always provide the resources as and when required to attend to your needs.  

If you are still waiting on a regular service visit as part of your Service Plan or simply your equipment is due a service, please do not hesitate to contact us on 0330 9000 999 or drop us a line on service@ppspumps.com with your name and the post code of your property. Our website also offers an online live chat which is manned by any of our colleagues during business hours – Monday to Friday ‐ 8.00am ‐5.00pm.

We remain dedicated to putting your safety first. We remain dedicated to exceeding customer satisfaction despite the present challenging times.

Many thanks for your business and stay safe.

The PPS Team