Basement Pump Servicing & Installation
PPS are the largest manufacturer of basement pump systems and accessories in the UK, all of our pump engineers are trained to the highest standard in the UK through our industry-acclaimed ‘Pump Academy’, and carry a full range of spares on their vans. We’ve been in operation for 20+ years and are available 24/7, 365 days a year!
How often do my basement pumps needs to be serviced?
In general, we recommend a service every 6 months inline with British Standards, as your pump system is what ensures your basement remains dry all year round. However, systems sometimes need servicing less frequently, and we can give you a more accurate idea of service frequency during your first service appointment at 6 months.
Don’t forget, if you opt for our ‘Dynamic Servicing’ package, we’ll only service your pump system when needed, making it the most cost effective way to maintain your equipment and keep your basement dry.
Can PPS service any other manufactured equipment?
We can even service other manufacturer’s pumps. Unlike some companies, we don’t just stick someone through a 3-day training and call them “an engineer”. All our engineers are ‘true’ pump engineers, meaning they can service, maintain, and replace any pump equipment – whether it’s one of our high quality products, or came from any other manufacturer you could name (and even a few you couldn’t).
Why use PPS to service my pump station?
Not only are PPS the largest manufacturer of basement pump systems and accessories in the UK, all of our engineers are trained to the highest standard in the UK through our industry acclaimed ‘Pump Academy, and carry a full range of spares on their vans. We also operate a true 365/24/7 schedule – so even if disaster struck while you were halfway through your Christmas dinner, we’ll be able to help.
We’re a trusted name in the industry, employing over 35 staff and having operated for over 20 years, and with business premises you can see from the train when entering Bishops Stortford Station.
Still not sure? Why not check our average 4.8 star rating from 1,192 happy customer reviews, we’re very proud of them.
What happens if I have an issue late at night or on a bank holiday?
You can dial our main landline number 0330 9000 999 at any time and get through to a human, not some automated message service. If needed, we can dispatch an engineer for arrival in as little as 2-4 hours.
Do I have to wait in AM, PM or all day for a service appointment?
Don’t worry, we find that just as frustrating as you do! That’s why we’ll give you a two hour arrival slot for your appointment (i.e an appt. booked for 9am means we’ll arrive between 9am-11am).
On top of that, you’ll receive a text with a precise time of arrival once the engineer leaves his previous job, but please bear in mind it can sometimes take your engineer a few minutes to find somewhere to park.
What are the benefits of going on a service plan with PPS?
Not only will you be given priority when booking a service visit, you’ll also receive a discount on any parts and labour required. And with our monitoring packages, you’ll have the peace of mind that we’ll be on hand to fix any issues before they become serious.
Why is a monitored plan cheaper than a non monitored plan?
When PPS monitor your basement pump station, we’re able to remotely diagnose your system’s health every 15 minutes! That means we’ll only service your pumps when they actually need it. We call it “Dynamic Servicing”.
Can I talk to someone about your service plans?
You can speak to a member of our plans team on 0330 9000 999 from 0800-1730 on weekdays, or simply complete the contact form and let us know when it’s convenient to call you.
What is remote pump monitoring?
Don’t worry, we won’t need to install any cameras or do anything intrusive. PPS monitor your basement pump station via WiFi and check your system’s health every 15 minutes. This allows us to only service your pump when you actually need it – we call it “Dynamic Servicing”.
Do I need a battery back-up for my basement pumps?
Although the British Standard for waterproofing (BS8102) says a battery back-up must be included as part of the basement design, we like to go a step further. A high-quality battery back-up will make the difference between your pump remaining online for several days in the case of power loss, versus just 1 or 2 hours with a low-quality alternative.
And remember, power outages aren’t only caused by National Grid ‘power cuts’, but more commonly by tripped fuses which often go unnoticed for several days (or more).
Can you service Delta pumps?
As we were the manufacturer of pump stations for Delta until recently, we can service equipment sold by them. In fact we still both use the same pump manufacturer, so our expert engineers are extremely familiar with the product.
TESTIMONIALS
We are firm believers that visibility and service go hand in hand and maintaining transparent and open channels of communication between our clients and us is a hallmark of PPS. Here’s what some of our customers are saying about PPS:
REMOTE MONITORING
Remote monitoring of basement pump systems is essential for timely detection and prevention of issues. It offers early warnings of pump failures, significantly reducing the risk of basement flooding and associated costly damages.
This allows us to monitor the condition of your pumps 24/7 and send you alerts if any potential problems arise. By providing data on the pump’s condition, it facilitates timely maintenance, extending the pump’s lifespan and saving on emergency replacements. Ultimately, it offers homeowners peace of mind, especially during adverse weather conditions or when away from home, ensuring safety and reducing the need for frequent manual checks.
The remote monitoring system can be paired with any existing pump system you currently have installed.
Speak to us to find out more.
SEE WHAT A PUMP SERVICE INCLUDES
- Carry out visual inspection of basement chamber, internal pipework/fittings and cables.
- Pump down chamber in hand and monitor performance.
- Check all float switches.
- Test/check non-return valves to ensure that they are free from blockages and left in good working order – change if necessary.
- Test/check cable jointing kits for moisture and corrosion (if applicable).
- Test/check high level alarm/replace battery (if applicable). Check 240v supply/s.
- Test/check battery backup (if applicable), ensure backup power is provided to sump pumps during power outage.
- Swap lead drainage pump to ensure equal wear of both pumps (automatic pumps). Check auto changeover for control panels.
- Carry out basic clean and wash down of chamber, pumps and float switches.
- Visual inspection for excessive fat/scale build up so recommendations can be given for a pump station clean if required.
- Adjust position of alarm activation float switch if required.
- Check/adjust position of sump pumps activation float switches to prevent obstruction.
- Test run all pumps in auto or manual and monitor performance.
- Final check – cables tidy, gate valve left open, alarm/panel left on, 240v power on, service reminders reset, covers down.
- Complete e-Job report card and provide customer with feedback.
- Leave aftercare card.
