Whether you’re a private homeowner or a business, we’re sure you’ve got plenty of questions about how the process of getting a basement pump will work!
We’re here to make it as simple as possible and we’ll guide you through each step.
1: We’ll provide a specification:
We’ll start by having a conversation with you about what your particular project will require.
Our highly skilled Technical Sales Team will then put together a detailed technical specification pack and provide you with a full quotation.
During this process, we’ll offer step-by-step technical services with on-site surveys when required.
We’re here to answer any questions you might have!
2: We’ll manufacture and supply your pump system:
Next, we’ll manufacture your pump station to detailed specifications.
Did you know that we also manufacture, supply and install a range of electronic accessories too?
You can take a look at everything we make here.
3: We’ll install and commission your pump system:
When your project is ready, we will install and commission our products.
This will be carried out by our team of highly trained engineers who will ensure that everything is in place, ready for your pump system to be operated.
We will also provide a commissioning certificate – something that’s important because it re-starts your warranty and protects you at the time of the handover.
Don’t forget that we can also install a battery backup unit – a device for powering a pump when mains power has failed.
A recent update to British Standards recommends that all basements with a pump system should have a battery backup unit. Find out more about why they’re important here.
4: We’ll maintain your pump system:
Once your project is complete, we’re here to maintain all of the equipment. You can choose from a range of service plans to support your needs based on what you’ve had installed.
Our service plans ensure that pump system equipment remains in good, working order. You can check them all out here.
We’ve been servicing basement pumps for over 15 years and already provide peace of mind to over 5,000 property owners throughout the UK.
We have a team of highly trained and professional engineers who will attend your property to carry out services and fix breakdowns to keep the pump running effectively.
We’re here to help you 24 hours a day, 7 days a week, 365 days a year. Don’t just take our word for it though…
“I have a maintenance package with PPS and have done for 10+ years. Their customer service is excellent and when I called them for a breakdown as I did yesterday afternoon, they arrived that evening to fix the problem.” – PPS customer review, January 2023
5: We’ll monitor your pump system:
Did you know that we can also remotely monitor your pump system?
This reduces the need for as many breakdown visits because we can keep an eye on your equipment remotely, assessing any risks before they become a problem.
If you have a Rego1 or AlertMaxx2 system that’s connected to Wi-Fi, then we can use SideWinder Tech to check that everything is running as it should.
Why should you choose PPS?
- We offer a ‘one-stop-shop’ solution in everything we do.
- We’re considered the ‘best in the market’ by our customers.
- Development and training are at the heart of our operation.
- We’ve been established since 2007 and employ only the best, making us experts in what we do.
- We offer true around-the-clock assistance to all of our customers.
Ready to work together?
Getting in touch with us couldn’t be easier…
Just give us a call on 0330 9000 999.
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The importance of regular servicing of your basement pump stations and equipment
Why is regular servicing important? Regular servicing is important to keep basement pump stations in a good, working condition. Like with most appliances and equipment within a home (such as boilers, fire alarms and washing machines), regular servicing detects any issues and prevents small things becoming a problem. That way, when you need the equipment… View Article >>
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British Standards – why are they important?
What are British Standards? British Standards are the recommendations that govern our industry. They’re not a legal requirement, but they ensure that best practice is being followed. British Standards are published by the British Standards Institution (BSI), an independent body which was formed in 1901. Here at Packaged Pumps Systems, we care about offering you… View Article >>
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Why is basement pump monitoring so important?
Pump system monitoring gives you peace of mind, whether you’ve got a basement pump in your home or your business. It’s pretty simple… Once our monitoring technology is installed, our dedicated Operations Centre can keep an eye on your pump at all times, allowing us to spot any problems and work out how to fix… View Article >>
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How does getting a basement pump from Packaged Pumps Systems work?
Whether you’re a private homeowner or a business, we’re sure you’ve got plenty of questions about how the process of getting a basement pump will work! We’re here to make it as simple as possible and we’ll guide you through each step. 1: We’ll provide a specification: We’ll start by having a conversation with you… View Article >>
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High level alarms – is your pump station protected?
What is a high level alarm? A high level alarm is installed as part of a basement waterproofing system to alert property owners the pump station is not working effectively and requires intervention. An intelligent high level alarm, such as the AlertMaxx2, take this one step further as it allows the pump station to be… View Article >>
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Our E-Team Launches!
We are proud to announce that today we have launched our E-Team of Engineers who will be traveling to service call outs on their e-bikes! The team is made up of two Engineers who will travel around Zone 1 on their e-bikes, supported by an Engineering Supervisor in an electric van who will deliver additional… View Article >>
