How does getting a basement pump from Packaged Pumps Systems work?

January 23, 2023
“Our company has over 25 years’ of experience in the basement pump industry, we guarantee that we’ll offer you a high-quality and bespoke service no matter who you are or what your project is.” – Rae Wellbelove, Sales and Specification Manager

Whether you’re a private homeowner or a business, we’re sure you’ve got plenty of questions about how the process of getting a basement pump will work!

We’re here to make it as simple as possible and we’ll guide you through each step.

1: We’ll provide a specification:

We’ll start by having a conversation with you about what your particular project will require.

Our highly skilled Technical Sales Team will then put together a detailed technical specification pack and provide you with a full quotation.

During this process, we’ll offer step-by-step technical services with on-site surveys when required.

We’re here to answer any questions you might have!

2: We’ll manufacture and supply your pump system:

Next, we’ll manufacture your pump station to detailed specifications.

Did you know that we also manufacture, supply and install a range of electronic accessories too?

You can take a look at everything we make here.

3: We’ll install and commission your pump system:

When your project is ready, we will install and commission our products.

This will be carried out by our team of highly trained engineers who will ensure that everything is in place, ready for your pump system to be operated.

We will also provide a commissioning certificate – something that’s important because it re-starts your warranty and protects you at the time of the handover.

Don’t forget that we can also install a battery backup unit – a device for powering a pump when mains power has failed.

A recent update to British Standards recommends that all basements with a pump system should have a battery backup unit. Find out more about why they’re important here.

4: We’ll maintain your pump system:

Once your project is complete, we’re here to maintain all of the equipment. You can choose from a range of service plans to support your needs based on what you’ve had installed.

Our service plans ensure that pump system equipment remains in good, working order. You can check them all out here.

We’ve been servicing basement pumps for over 15 years and already provide peace of mind to over 5,000 property owners throughout the UK.

We have a team of highly trained and professional engineers who will attend your property to carry out services and fix breakdowns to keep the pump running effectively.

We’re here to help you 24 hours a day, 7 days a week, 365 days a year. Don’t just take our word for it though…

“I have a maintenance package with PPS and have done for 10+ years. Their customer service is excellent and when I called them for a breakdown as I did yesterday afternoon, they arrived that evening to fix the problem.” – PPS customer review, January 2023

5: We’ll monitor your pump system:

Did you know that we can also remotely monitor your pump system?

This reduces the need for as many breakdown visits because we can keep an eye on your equipment remotely, assessing any risks before they become a problem.

If you have a Rego1 or AlertMaxx2 system that’s connected to Wi-Fi, then we can use SideWinder Tech to check that everything is running as it should.

Why should you choose PPS?

  • We offer a ‘one-stop-shop’ solution in everything we do.
  • We’re considered the ‘best in the market’ by our customers.
  • Development and training are at the heart of our operation.
  • We’ve been established since 2007 and employ only the best, making us experts in what we do.
  • We offer true around-the-clock assistance to all of our customers.

Ready to work together?

Getting in touch with us couldn’t be easier…

Just give us a call on 0330 9000 999.

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